For this month's instalment of our series, we sat down with Magdalena, our Housekeeping Manager, who has been a part of the Polo Club Hotel team since we opened our doors in 2025. Despite juggling a packed schedule, she kindly made time to share a little bit about her role.

Q: Tell us how you became part of the team?
A: I joined the hotel in April 2025 through an agency. When the previous Housekeeping Manager decided to leave, I was offered the role permanently.

Q: In a few words, how would you describe your role?
A: Leading the housekeeping team and making sure every room meets our high standards.

Q: What do you enjoy most about your job?
A: Working with my team and making sure our guests have a great experience.

Q: What makes this hotel special to you?
A: The friendly team and the welcoming atmosphere.

Q: What’s your favourite space in the hotel and why?
A: Room 41, The Empress Suite. I love its unique design, how all the details work together, the spacious feel, and the impressive view from the bathroom.

Q: What does a great day at work look like for you?
A: A smooth day with a happy team, happy guests, and everything running well.

Q: What are you most proud of in your role?
A: I’m proud that I can handle every challenge and stay positive, even on difficult days.

Q: What would surprise people about your role?
A: How much planning and teamwork happens behind the scenes every day.
There is so much care and attention going into preparing every room before guests arrive.

A: If you had to sum up the hotel in three words, what would they be?
Welcoming. Elegant. Memorable.

Consistency is everything. It’s not about getting it right once — it’s about getting it right every single time, for every guest, in every room. That takes a lot of attention to detail and a team that genuinely cares. Thank you Magda, your dedication, and your team's, truly shows in every corner of the hotel.