At Polo Club Hotel, our team is at the heart of everything we do! And what better way to get to know them than with a little interview?

Today, we sit down with Letizia Fara, our very first employee and Reservations Manager. Before the first guest ever checked in, before the doors opened, she was already at work behind the scenes. So have a little read and see what it means for Letizia to be a Reservations Manager at Polo Club Hotel. Feel free to ask her your own question in the comments.


Q: In a few words, how would you describe your role?
A: I would describe it as a mix of commercial strategy and hands-on hospitality. I look after reservations, groups, meetings & events, while also working closely with operations to make sure everything runs smoothly on the ground. A big part of my job is connecting the dots between the numbers, the planning, and the guest experience. I like to make sure we’re not only maximising revenue, but also delivering a seamless and memorable stay or event for every guest.

Q: What has been your favourite moment for you so far at Polo Club Hotel?
A: Without a doubt being part of the pre-opening team and having the opportunity to see it grow.
*Spoiler alert* -> I'm even more excited knowing Polo Club Hotel's plans for the future...

Q:What does a great day at work look like for you?
A: For me, a great day is when the planning we’ve done in advance translates into a smooth guest experience. Especially during group arrivals. I enjoy being part of the full journey, from the initial planning stage to personally welcoming guests and seeing everything runs as it should.

Q: What are you most proud of in your role?
A: I am proud of being part of a team and a venue that are constantly evolving. From pre-opening through to now, it’s been rewarding to grow with the hotel and see the positive impact of the work we do every day.

Q: What would surprise people about your role?
A: People are often surprised by how varied the role is. One day you’re doing analytics, the next you’re supporting operations, helping with sales, improving guest experience, and finding ways to keep everything running smoothly.

Q: If you had to sum up the hotel in three words, what would they be?
A: Unique. Elegant. Welcoming.

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